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We Are OPEN!

We are open sign

 

The sun is out and everyone is excited to get out and enjoy our beautiful Alaskan weather!
While we’re hearing of businesses planning to slowly open, MVFCU has been busy keeping business as close to our new normal as possible. 

Please know that the health and safety of our members and employees is of the utmost importance to us. Amid concerns about the spread of the Coronavirus (COVID-19), we are closely monitoring day-to-day developments and, as an organization, have raised awareness and education among employees on the best practices to prevent the spread of respiratory diseases as outlined by the Centers for Disease Control and Prevention (CDC).


 

SBA, Treasury Release PPP Loan Forgiveness Application

The Small Business Administration (SBA) and Treasury released the Paycheck Protection Program (PPP) Loan Forgiveness Application and detailed instructions for the application last week. The form and instructions inform borrowers how to apply for forgiveness of their PPP loans, consistent with the CARES Act.

For the complete article visit our Commercial Lending page.


 

Lobbies

► Our lobbies are open with a limited number of members
► Appointments take priority and are preferred!
► We continue to ask a series of questions of those entering our buildings as a way of protecting our MVFCU employees who are working to serve your needs

Drive-ups

► Our drive-ups are open with extended services
► You can now get two Money Orders at the drive-up
► We also offer Cashier Checks at the drive-up

  

We Are OPEN!

► With the recent LiveATM addition to the Eagle River Community Office, we have five LiveATM locations to better serve our membership
► At LiveATMs you can take care of most drive-up type transactions 
► LiveATMs offer extended hours M-F 7am-7pm and Sat 8am-5pm


Community Office and Contact Center Hours |

Contact Center:  Telephone number is 907-745-4891;  ANC/EAGLE RIVER:  907-694-4891
Mon – Fri | 7 am – 7 pm, Alaska Standard Time
SAT | 8 am – 5 pm, Alaska Standard Time

 

Palmer Main Community Office: 
Lobby: Mon – Fri | 10 am – 6 pm, Sat | 10 am – 4 pm, Alaska Standard Time.
Drive-up: Mon – Fri | 9 am – 6 pm, Sat | 10 am – 4 pm, Alaska Standard Time.

 

Eagle River Community Office:
Lobby: Mon – Fri | 10 am – 6 pm, Sat | 10 am – 4 pm, Alaska Standard Time.
Drive-up: Mon – Fri | 9 am – 6 pm,Sat | 10 am – 4 pm, Alaska Standard Time.

 

Seward Meridian  Community Office: 
Lobby: Mon – Fri | 10 am – 6 pm, Sat | 10 am – 6 pm, Alaska Standard Time.
Drive-up: Mon – Fri | 8 am – 6 pm, Sat | 10 am – 6 pm, Alaska Standard Time.

 

Wasilla Community Office: 
Lobby: Mon – Fri | 10 am – 6 pm, Sat | 10 am – 4 pm, Alaska Standard Time.
Drive-up: Mon – Fri | 9 am – 6 pm, Sat | 10 am – 6 pm, Alaska Standard Time.

 

Big Lake Community Office: 
Lobby: Mon – Fri | 10 am – 6 pm, Sat | Closed,  Alaska Standard Time.

 

Knik Goose Bay (Three Bears) Community Office: 
Lobby: Mon – Fri | 11 am – 7 pm, Sat| 11 am – 5 pm, Alaska Standard Time.

 

Meadow Lakes Community Office: 
Lobby: Mon – Fri | 10 am – 5 pm, closed from 1:00 - 2:00 p.m. for lunch
Sat | Closed,  Alaska Standard Time.

 

Sunshine Community Office: 
Lobby: Mon – Fri | 10 am – 5 pm, Sat | Closed, Alaska Standard Time.

 

Waipahu Community Office: 
Lobby: Mon – Fri | 9 am – 4 pm, Sat | Closed, Hawaii Standard Time.

 

Willow Community Office: 
Lobby: Mon – Fri | 10 am – 5 pm, Sat | Closed, Alaska Standard Time.

 
Palmer Carrs Community Office:  Temporarily Closed.

 
Consumer Loans NEW ACCOUNTS | To help us minimize Community Office traffic, please visit www.mvfcu.coop or call 800.976.5198 to apply for a loan.

New Accounts and Notaries | As a reminder, New Account opening and Notaries will still be made by appointment. Please call 907.745.4891 to schedule an appointment.

 Community Office operations, hours, and closures may change as the situation develops. Please continue to visit this page for the latest updates.


 

MEMBER FINANCIAL ASSISTANCE

We are here to help if you are impacted by COVID-19 and in need of financial assistance. As a financial cooperative owned by our members and committed to the credit union philosophy of “people helping people”— especially in times of need, MVFCU is here to help relieve your financial worries through this difficult situation. If your income has been interrupted or you find you’re unable  to make a monthly payment in full, call us at 907.745.4891. We may be available to help.


 

AT OUR LOCATIONS

Hygiene standards for our employees, members, and branches are our priority. As the situation continues to evolve, we have taken additional actions to ensure our organization is here to  serve you in the safest way possible. All Community Offices regularly disinfect high-touch areas including workstations, Drive-up, LiveATMs and ATMs.


 

Stimulus Check aka Economic Impact Payment (EIP)
FAQ's 
(Frequently Asked Questions)   

 

IRS launches a new EIP tool.

IRS launches a new tool on www.IRS.gov for taxpayers to enter their personal information and bank account for direct deposit of the Economic Impact Payment (EIP). This tool is for people who are not required to file a return. Taxpayers will be asked to set up a user id and password, and an email address is required.

 

Be sure you are starting at www.IRS.gov!

 

A different tool is expected to be launched next week to help people who have already filed but didn’t include direct deposit information on their tax return, or need to update it.

 
 

stimulus check

When will my stimulus check be deposited to my account?
The US Treasury has not stated the date they will begin issuing the stimulus checks or processing files for direct deposit, however, direct deposits may begin mid-April, 2020. The same is true for the issuing of checks.

Who is eligible for the economic impact payment?
Tax filers with adjusted gross income up to $75,000 for individuals and up to $150,000 for married couples filing joint returns will receive the full payment. For filers with income above those amounts, the payment amount is reduced by $5 for each $100 above the $75,000/$150,000 thresholds. Single filers with income exceeding $99,000 and $198,000 for joint filers with no children are not eligible. Social Security recipients and railroad retirees who are otherwise not required to file a tax return are also eligible and will not be required to file a return.

Eligible taxpayers who filed tax returns for either 2019 or 2018 will automatically receive an economic impact payment of up to $1,200 for individuals or $2,400 for married couples and up to $500 for each qualifying child.

How will the IRS know where to send my payment?
The vast majority of people do not need to take any action. The IRS will calculate and automatically send the economic impact payment to those eligible.

For people who have already filed their 2019 tax returns, the IRS will use this information to calculate the payment amount. For those who have not yet filed their return for 2019, the IRS will use information from their 2018 tax filing to calculate the payment. The economic impact payment will be deposited directly into the same banking account reflected on the return filed.

The IRS does not have my direct deposit information. What can I do?
In the coming weeks, Treasury plans to develop a web-based portal for individuals to provide their banking information to the IRS online, so that individuals can receive payments immediately as opposed to checks in the mail.

I am not typically required to file a tax return. Can I still receive my payment?
Yes. The IRS will use the information on the Form SSA-1099 or Form RRB-1099 to generate Economic Impact Payments to recipients of benefits reflected in the Form SSA-1099 or Form RRB-1099 who are not required to file a tax return and did not file a return for 2018 or 2019. This includes senior citizens, Social Security recipients and railroad retirees who are not otherwise required to file a tax return.

Since the IRS would not have information regarding any dependents for these people, each person would receive $1,200 per person, without the additional amount for any dependents at this time.

Where can I get more information?
The IRS will post all key information on IRS.gov/coronavirus as soon as it becomes available.

 If a physical check is mailed to me, how will I know it is a valid check?
The stimulus check that is mailed will look like any other US Treasury check issued as it will be on the same check stock, just like a social security check or a tax refund. There will be a notation in the memo line that indicates it is the stimulus check, but they have not committed to the exact verbiage yet.

 

How to Avoid Coronavirus Scams   scams image

From WesPay

April 9, 2020

COVID-19 Stimulus Scams

Congress has recently passed a large COVID-19 relief and stimulus package. As with other aspects of the COVID-19 pandemic, fraudsters are exploiting the relief and stimulus to victimize the public. The U.S. Secret Service is observing a rise in stimulus relief fraud over the past several days and expect the fraud attempts to continue throughout the pandemic.

How to Identify Threat: Criminal actors are using a variety of means to contact potential victims. In one instance, the criminal actors are using spoofed email addresses posing as U.S. Treasury officials requesting that the victim provide personal identifying information, so that they can receive their share of the stimulus.

How to Protect Against This Threat: The U.S. Secret Service stresses that individuals seeking information about the stimulus/relief program contact the specific government agency via its website for guidance. Individuals should follow protocols published by those government websites. During this time, it is stressed that the public maintain an increased vigilance when providing any personal identifying information or other privileged and protected information.

Additional Resources: The U.S. Secret Service is working with domestic and foreign law enforcement partners, along with the private sector, to disrupt and dismantle COVID-19 related fraud schemes. If anyone has any information related to this alert, the GIOC can be reached at GIOC@usss.dhs.gov.


From Consumer Reports 

Here are some tips from digital security experts.

 

1.  Think before you click   The best thing you can do to protect yourself is just slow down. If something doesn’t seem right about an email, just delete it—ideally before you open it. You’re better off not taking the risk.

 2.  Examine the link  Before you click on a link, try hovering your mouse over it. This will reveal the full address, which can expose signs of fraud. A “.ru” on the end, for example, means the site was created in Russia; “.br” means Brazil.  Misspellings in URLs are another good tip-off to a fake website. Also if you get an email advertising a great deal on masks or hand sanitizer at a major retailer, open a window in your browser, search for the retailer’s web address, and compare it with the one in your email.

 Don’t assume that a website is legitimate just because its URL starts with “https.” Criminals like to use encryption, too.

 4.  Don't open attachments  They may contain malware. And you should never type confidential information into a form attached to an email. The sender can potentially track the info you enter.

 5.  Guard your financial information  Be wary of emails asking for account numbers, credit card numbers, wire transfers, and failed transactions. There’s no reason to share such info via message or an unsecure site.

 6.  Turn on auto updates  This goes for your computer, smartphone, and tablets. Up-to-date antivirus software goes a long way toward stopping malware.

 7.  Use security tools  Install an antivirus program on your device, and keep it up to date. Cybersecurity companies such as McAfee, Kaspersky, and Norton offer them. But keep in mind that these tools aren’t foolproof.

Center for Disease Control & Prevention

 

 

Virtual Services Vitrual-services-LiveATM

If you’re concerned about going out in public, you can conduct many of your common branch transactions using our MV Mobile App or MV Online at www.mvfcu.coop. With our digital banking tools, you can:

  • Check Balances & Verify Transactions | Keep tabs on your account balance.
  • Transfer Money | Transfer money between your accounts, to another MVFCU member’s account or to your account at another financial institution.
  • Pay Others | Pay your bills using Bill Pay or send money to another person using Popmoney.
  • Apply for Loans | Apply for home, auto, personal loans or credit cards. 
  • e-Statements | All of your statements are archived in one secure space.
  • Stop Payments | Sent a check you did not mean to? You can stop a payment without ever stepping into a location.
  • Secure Messaging | You can communicate with a MVFCU staff member about your personal information when logged into MV Online.
  • Deposit Checks | Utilizing Remote Deposit Capture in the MV Mobile App to deposit checks digitally.

 

LiveATMs

LiveATMs offer a number of features that members can use depending upon the nature of their transaction.

Our LiveATMs are located at:

Palmer Main Community Office: 
Mon – Fri | 7 am – 7 pm, SAT | 8 am – 5 pm, Alaska Standard Time.


Seward Meridian  Community Office: 
Mon – Fri | 7 am – 7 pm,SAT | 8 am – 5 pm, Alaska Standard Time.


Wasilla Community Office: 
Mon – Fri | 7 am – 7 pm,SAT | 8 am – 5 pm, Alaska Standard Time. 


Big Lake Community Office: 
Mon – Sat | Mall Hours.

 

LiveATMs can disburse money in various increments of bills. Our members can complete transactions with an ID without having their debit card. Live chat with a phone handset for private communication with a teller. Members can choose between using as ATM or LiveATM speaking with a member service representative.


 

ATM locations

Palmer Community
MVFCU Palmer Office | 1020 S. Bailey St, Palmer | Live ATM Hours Weekdays: 7 a.m. - 7 p.m. Saturday: 8 a.m. - 5 p.m. | 24-Hour ATM
Mat-Su College Cafeteria | 8295 E. College Drive, Palmer | Building Hours ATM
Palmer Carrs Office | 664 W. Evergreen Ave, Palmer | Building Hours ATM
Raven Hall | Alaska State Fairgrounds, Palmer | Building Hours
Mat-Su Regional Medical Center Lobby | 2500 S Woodworth, Palmer | Building Hours ATM


Chugiak-Eagle River Community
Eagle River Office | 11800 Business Blvd, Eagle River | 24-Hour ATM


Wasilla Community
Wasilla Office | 501 N. Main Street, Wasilla | Live ATM Hours Weekdays: 7 a.m. - 7 p.m. Saturday: 8 a.m. - 5 p.m. | 24-Hour ATM
Seward Meridian Office | 3651 E. Meridian Loop, Wasilla | Live ATM Hours Weekdays: 7 a.m. - 7 p.m. Saturday: 8 a.m. - 5 p.m. | 24-Hour ATM
Three Bears Alaska: Knik-Goose Bay | 3950 Knik-Goose Bay Rd, Wasilla | Building Hours ATM
Menard Sports Center | 1001 S. Mack Drive, Wasilla | Building Hours ATM
Three Bears Alaska: Meadow Lakes | 445 N. Pittman Rd, Wasilla | Building Hours ATM


Northern Region Communities
Big Lake Office | 3261 S. Big Lake Rd, Big Lake | Building Hours ATM | Live ATM Hours Weekdays: 8 a.m. - 7 p.m. Saturday: 8 a.m. - 5 p.m.
Willow Office | 23375 Beluga Ave, Willow | 24-Hour ATM
Cubby's Marketplace | Mile 98.6 Parks Highway, Sunshine | Building Hours ATM


Hawaii
Waipahu Community Office | 94-144 Farrington Hwy, Waipahu, HI | 24-Hour ATM