Important COVID-19 Member Update!
March 17, 2020
Dear MVFCU Members,
I want you to know that the health of our employees and members is of utmost importance and our priority. We continue to closely monitor the COVID-19, or Corona Virus, and are following the guidelines from the Centers for Disease Control and the applicable Alaska and Hawaii state government agencies.
Our Community Offices and Departments
We have established routine communications with our employees and have equipped them with tools needed to protect you, our member, and themselves. One example is having a clean environment with our janitorial service performing advanced cleaning and staff continuously disinfecting all shared touch point area, such as door handles, counters, signature pads and our ATM and LiveATMs throughout each work day.
We have also implemented the following:
∙ Encourage good hygiene, washing or sanitizing hands frequently
∙ Ensuring employees that are ill stay home
∙ Suspending all business travel
∙ Minimizing the number of staff attending meetings and in-house training
∙ Assessing each employee returning from personal travel before returning to work
Access to Your Account
Financial institutions are considered a critical infrastructure, therefore our community offices will remain open at their normal business days and hours. In addition to our community offices, we also have the following convenient virtual services available to you for your financial transaction needs:
∙ Contact Center
∙ MVOnline via your computer or tablet
∙ MVMobile via your smart phone
∙ Remote Deposit
∙ Debit and credit cards
Instructional videos and details for our virtual services are available on our website, www.mvfcu.coop.
We do want to remind you that unfortunately, during challenging events, fraudsters will attempt to take advantage of people using fear tactics to obtain personal information. Do not respond to or open attachments or links from unknown emails or texts.
Putting Members First
As we all navigate through this time, MVFCU is committed to assisting our members that are experiencing financial impacts from this situation. We encourage you to please contact us to discuss a range of available options.
Lastly, MVFCU wants to assure you that your accounts are:
∙ Accessible to you at any time
∙ Insured by the NCUA to at least $250,000 and backed by the full faith and credit of United States National Credit Union Administration, a U.S. government agency
We are continually updating our website and social media with helpful information, and have links to the CDC and state health and human services sites for Alaska and Hawaii. If you have any questions or concerns we encourage you to please notify the Contact Center at (907) 745-4891.
How to Avoid Coronavirus Scams
From Consumer Reports
Here are some tips from digital security experts.
Think before you click. Howes says the best thing consumers can do to protect themselves is just slow down. If something doesn’t seem right about an email, just delete it—ideally before you open it. You’re better off not taking the risk.
Examine the link. Before you click on a link, try hovering your mouse over it. This will reveal the full address, which can expose signs of fraud. A “.ru” on the end, for example, means the site was created in Russia; “.br” means Brazil.
Misspellings in URLs are another good tip-off to a fake website. Also if you get an email advertising a great deal on masks or hand sanitizer at a major retailer, open a window in your browser, search for the retailer’s web address, and compare it with the one in your email.
Don’t assume that a website is legitimate just because its URL starts with “https.” Criminals like to use encryption, too.
Don’t open attachments. They may contain malware. And you should never type confidential information into a form attached to an email. The sender can potentially track the info you enter.
Guard your financial information. Be wary of emails asking for account numbers, credit card numbers, wire transfers, and failed transactions. There’s no reason to share such info via message or an unsecure site.
Turn on auto updates. This goes for your computer, smartphone, and tablets. Up-to-date antivirus software goes a long way toward stopping malware.
Use security tools. Install an antivirus program on your device, and keep it up to date. Cybersecurity companies such as McAfee, Kaspersky, and Norton offer them. But keep in mind that these tools aren’t foolproof.
MVFCU EMPLOYEES VOLUNTEER FOR JUNIOR ACHIEVEMENT
Junior Achievement is the world's largest organization dedicated to educating students in grades K-12 about entrepreneurship, work readiness and financial literacy through experiential, hands-on programs.
From time to time, MVFCU employees will give of their time as volunteers for this incredible program. Stephanie, our Eagle River Community Office Manager recently spent time with the kids at Alpenglow Elementary School in Eagle River, teaching Kindergartners about making Smart Money choices.
It was a blast! Way to go Stephanie!
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Important Member Message from Ed Gravely, CEO
Video with Remote Deposit Capture Tips
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